At Flowers Sutton, we pride ourselves on delivering only the freshest, highest quality flowers to homes and businesses throughout Sutton and the nearby area. Our commitment to excellence means every floral arrangement you receive should arrive in perfect condition and remain vibrant for a substantial time. That’s why we offer a Fresh Flowers Guarantee for every order within Sutton.
Your satisfaction is our priority. If your delivered bouquet or arrangement arrives damaged or not as described, please let us know on the same day of receipt. We kindly ask you to provide a photo of the item as received. This helps us resolve the issue quickly and continually improve our service. Our team will review your case and offer your choice of either a replacement delivery at the next available opportunity or a full refund.
Every bouquet and plant from Flowers Sutton comes with a guarantee of freshness for a minimum of 5 days from delivery, provided they are cared for as instructed. We source our flowers daily from trusted growers and handle them with care to ensure they reach you at their peak. Should you notice your flowers wilting or deteriorating significantly before the end of this 5-day window, please notify us straight away with a clear description and photo. We will assess and provide a suitable solution, which may include a replacement or a refund depending on the circumstances.
If your flowers do not meet our high standards of freshness upon arrival, or if you are dissatisfied for any other legitimate reason, you can request either a refund or a replacement. Simply contact our team within 24 hours of delivery. In the case of refund approvals, we will process your reimbursement through your original payment method as quickly as possible. For replacements, we will arrange for a fresh bouquet to be delivered at a convenient time for you. Our aim is always to make things right for our valued Sutton customers.
We are dedicated to delivering a positive experience with every order. If you wish to lodge a complaint regarding your flowers, our service, or delivery, please contact us as soon as possible. Provide your order details and a clear summary of the issue so we can investigate promptly. We will acknowledge your complaint within two working days and aim to resolve all matters within seven days. Feedback is essential to us as a trusted local Sutton florist, ensuring that we continually improve our service for the community.
Flowers Sutton has been proud to serve the households and businesses of Sutton and nearby areas with quality, fresh flower arrangements and attentive customer service. We understand the importance of reliable, beautiful floral delivery and back every order with a commitment to your complete satisfaction. Thank you for choosing your local Sutton florist – where your happiness with every bouquet is always our top priority.
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