Welcome to Flowers Sutton, your dedicated provider for online flower delivery in Sutton and the surrounding areas. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products ("goods") and services from Flowers Sutton. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our site or making a purchase. If you do not accept these Terms, you must refrain from using our online flower delivery service in Sutton.
These Terms apply to all customers within Sutton and its surrounding areas who order flowers and related products via our e-commerce platform.
We strive to make your flower delivery Sutton experience seamless and pleasant. To place an order with Flowers Sutton, follow the instructions on our website:
All orders are subject to availability and our ability to successfully process your payment. In the rare event that a product is unavailable after your order has been placed, we will contact you promptly to offer a suitable substitution or a full refund.
We endeavour to ensure all items listed on our site are described accurately and available as indicated. However, the appearance of actual floral products may vary due to seasonal availability and natural variations. If specific flowers or products are unavailable, we reserve the right to substitute with an item of equal or greater value, maintaining the overall theme and presentation of your chosen arrangement.
All prices listed on Flowers Sutton’s website for flower delivery in Sutton and surrounding areas are inclusive of VAT, where applicable. Delivery charges will be indicated during the checkout process and may vary depending on the delivery address and date.
We accept payment via the methods presented at checkout, such as major credit and debit cards and other secure payment gateways. Payment must be made in full at the time of placing your order. Orders will not be processed until payment has been received and verified.
In the event there is an error in the pricing of any product you have ordered, we will contact you as soon as possible to inform you of the correct price and seek your instructions as to how you wish to proceed. If we are unable to contact you, or if payment is not received for the correct amount, we reserve the right to cancel the order.
Our online flower delivery covers Sutton and adjacent areas, subject to our service map. We aim to deliver your order on the specified date and within any requested time slot, though delivery times cannot be guaranteed in all instances.
If you wish to cancel or amend your order, please notify us as soon as possible. You may cancel most orders up to 48 hours before the scheduled delivery date for a full refund. For same-day or next-day flower delivery in Sutton, cancellations or amendments may not be possible once your order is in preparation or has been dispatched.
Please note that personalised, bespoke, or perishable goods (such as flowers and plants) are exempt from the standard UK right to cancel for online sales once preparation has commenced. Your legal rights in respect of faulty or misdescribed goods are not affected.
We want you to be completely satisfied with your order. Should you experience any issues, such as damaged or incorrect goods received, please contact us within 24 hours of delivery. We may request photographic evidence for verification.
Our team will work swiftly to resolve genuine complaints, which may involve offering a replacement, partial refund, or full refund, at our discretion. Because flowers are perishable, we may be unable to accept returns except where the goods are faulty or not as described. Refunds will be processed to your original payment method within 5–10 working days of resolution.
By placing an order with Flowers Sutton, you confirm:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
Flowers Sutton is not liable for:
Our total liability for any order will not exceed the total cost of that order.
All content displayed on our website, including images, text, logos, and product designs, remains the property of Flowers Sutton or its licensors. You may not reproduce, copy, or use any such content without prior written consent for any commercial purpose.
We are committed to protecting your privacy and handling your data responsibly in accordance with applicable UK data protection laws. Information collected during your use of our site and ordering process will be used solely for the purpose of processing your order, improving our services, and, with your permission, providing you with information about offers and products. Please refer to our Privacy Policy for further details.
Flowers Sutton will not be held responsible for any delay or failure to deliver goods as a result of events or circumstances beyond our reasonable control, including (but not limited to) natural disasters, acts of government, strikes, or interruptions to transport or supply chains.
We may update these Terms from time to time to reflect changes in our services or legal obligations. The current version of the Terms will be available on our website. By continuing to use our services, you accept any changes made.
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms shall confer any rights or benefits on any person other than the parties to this agreement under the Contracts (Rights of Third Parties) Act 1999.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, your order, or our online flower delivery service in Sutton shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or require clarification regarding these Terms and Conditions for Flowers Sutton or our flower delivery services in Sutton and the surrounding areas, please use the contact form on our website. Our team is happy to assist you.
Thank you for choosing Flowers Sutton for your online flower delivery needs in Sutton and the surrounding areas. We value your business and look forward to creating beautiful floral moments for you and your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 248 Sutton Common Rd, Sutton, SM3 9PW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sutton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sutton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
